Health & Safety Policy

For the safety and enjoyment of all guests, the following rules must be followed at all times.

Required Items

All guests must:

• Wear flip flops or suitable non-slip footwear
• Bring their own towel
• Bring their own dressing gown

Prohibited Items

The following are strictly prohibited:

• Alcohol
• Illegal substances
• Smoking or vaping inside the facilities
• Glass containers
• Fake tan products

Guests under the influence of alcohol or drugs will be refused entry without refund.

General Safety

• Walk carefully on decking, steps and wet surfaces.
• Running, jumping or horseplay is prohibited.
• Use all facilities responsibly and within your own limits.
• Do not use the sauna, spa or cold plunges if you feel unwell.
• Exit any facility immediately if you experience dizziness, nausea, discomfort or breathing difficulties.
• Respect all safety signage and instructions provided.

Health & Medical Information

Our facilities involve exposure to both heat and cold environments and may not be suitable for everyone.

You should not use the facilities without medical advice if you have:

• Heart disease or cardiovascular conditions
• Uncontrolled high or low blood pressure
• Epilepsy or seizure disorders
• Serious respiratory conditions
• Recent surgery or injury
• Open wounds or infectious skin conditions
• Any condition affected by heat or cold exposure
• Pregnancy

If you have any concerns regarding your health or medical suitability, please consult your GP or healthcare professional before booking.

By attending, you confirm that you are medically fit to participate and use the facilities at your own risk.

Liability Waiver

By booking and entering The Recovery Hub, guests acknowledge and accept that participation involves inherent risks associated with:

• Sauna use
• Hot water immersion
• Cold water immersion
• Wet surfaces
• Outdoor environments

Guests voluntarily assume these risks and agree to use all facilities responsibly.

To the fullest extent permitted by law, The Recovery Hub shall not be liable for:

• Injury arising from misuse of facilities
• Adverse reactions to heat or cold exposure
• Loss or damage to personal property
• Failure to follow safety instructions

Nothing in these terms excludes liability for death or personal injury resulting from negligence where such liability cannot legally be excluded.

Sauna, Spa & Cold Plunge Use

The sauna, jacuzzi spa and cold plunge facilities are intended for wellness and relaxation purposes only.

Guests acknowledge that:

• Heat and cold exposure carry inherent risks.
• Individual tolerance levels vary.
• Participation is voluntary.
• Guests are responsible for monitoring their own wellbeing throughout the session.

The Recovery Hub cannot guarantee specific health or therapeutic outcomes.

Emergency Procedures

Guests will receive access information prior to arrival.

Facilities include:

• Secure code-lock access
• Emergency exit provisions
• Safety bars for emergency evacuation

In the event of an emergency:

• Exit the facility immediately.
• Contact emergency services if required.
• Notify The Recovery Hub as soon as possible.

Guests must familiarise themselves with exits and safety features upon arrival.

Accessibility

Please note that our outdoor wellness area includes:

• Steps
• Decking
• Uneven outdoor surfaces
• Wet environments

Guests with mobility concerns are encouraged to contact us before booking so we can discuss suitability and access requirements.